Resolving the issue of Lotus Notes Unread Mail Count Incorrect

Problem

Lotus Notes unread mail count incorrect, it is unable to keep trace of the unread messages in each folder. Sometimes, the unread mail messages count reflects a number that is greater than the number of messages present in the folder

Here, we will discuss the reasons for the occurrence of such type of error and possible measures to resolve it competently.

Scenarios in Which Error Occurs

The occurrence of error can be set against two categories and this depends on the Lotus notes release versions. The feature for which you have to look is that whether soft deletion feature is enabled or not. Let us discuss the scenarios

Lotus Notes Version: 6.X and  7.X

Here users can observe the occurrence of error like Lotus Notes unread count wrong when the soft deletion feature is not enabled

Notes Versions: 6.0.3 – 6.0.4 & Notes 6.5 – 6.5.2

Here, the issue is directly related to the use of Soft Deletions and it is prominent in cases where the soft deletion is enabled and the messages are deleted from the folder. In normal case, when a message is soft deleted it is marked as read but there are exceptions to it.Here, I will cite you the occurrence of two scenarios that will help you to understand the situation in a better way

In both the instances, you will find that the count for the messages that are unread does not comply with actual number of unread messages.

#Instance 1

In versions, where the design of mail template is based on the 6.0.3, 6.0.4, 6.5, 6.5.1 or 6.5.1 template, the error is more prevalent when users delete 350 or more messages concurrently. After the deletion of messages, one can notice that the number of unread messages will not update. To make it more badly, try deleting a single message, but the number does not change.

#Instance 2

In certain cases, where the mail template file is based on Notes 5.0x or from 6.0 to 6.0.2, the design of the template has been updated to the template file of version 6.0.3, the problem is notified. However, the error will not occur if the template files having a design based on notes 5.0x has not been accessed with any lotus client with version 6.0.3 or later.

Solution

Notes 6.x and 7.x

If we mark all the messages in the Notes database as read then it will resolve the issue then the error will not show up but this measure stands in for a temporary period. Here, is the way for how to mark all the messages as read in the inbox.nsf database of Lotus Notes.

• Open the mail file of user, move to the section view for all documents
• Make the following selections

   View|show|Unread  only

This will only display the messages that are unread in the view

• Then select Edit |  Unread Marks |Mark All Read

(This will make all the messages disappear)

• Now, close the database of Notes
• Again open the Notes database and move to the folder of unread messages
• Make the following selections

  Edit|Unread Mark|Mark Selected unread

Now, the “Unread Counter” will display the correct count.

Notes 6.0.3-6.0.4 & Notes 6.5-6.5.2 Versions

If you have the database on Domino server then you need to update both the server and client versions

For repairing the username.nsf database, that shows up error of Lotus Notes unread marks, create a new replica of the database.

If the problem persists then try around with another solution that has been discussed below.

Workaround with Some Other Solutions

• Open the trash folder where you will find all the deleted mails, mark any specific mail as read
• Get away with the deleted messages by following the settings given below

                                                                                File|Replication|Settings|Space Servers

• Then enable the status of Remove documents not modified in the last XX days to zero

Note: One should ensure not to enable  or select the checkbox regarding the property

• Close the Notes database and again access it

Conclusion

The solutions that have been discussed above present a competent way of dealing with the errors where Lotus Notes messages are marked as unread. Working over Lotus Notes platform is beneficial. However, sometimes user look for ways to transfer the Lotus Notes messages to outlook platform. In such scenarios, they can depend on a utility known as Export Notes.